Call Now

+971542976405

Call Now

+971542976405

Frequently Asked Questions

Delivery Information

We deliver across Dubai, Ajman, and Sharjah. You can check the service availability for your area by entering your delivery location on the product page.

  • All hand-deliveries are done between 8 am - 10 pm, unless you have opted for a Midnight or a Fixed time delivery by paying an additional delivery charge.
  • All courier products are delivered between 9 am – 9 pm through our selected courier partners. Information about a courier product is updated on the product page.

  • We understand the emotions of celebrating an occasion on its eve. That’s why we have an option of a Midnight delivery for our customers at a nominal delivery charge. If you choose midnight delivery slot, the gift shall reach the receipient anytime between 11pm to 11.59pm.

    We have different modes of delivery:
  • Hand delivery – Order is delivered by our store partner

  • There are no extra charges for the free delivery slot.
  • Delivery charges are applicable for same day Standard, Fixed time and Midnight hand delivery.

  • We totally understand the surprise element. While placing the order, in the sender’s name section, you can enter as ‘Anonymous’ so that your name is not disclosed.

  • You can track your order status by visiting the My Orders section & selecting the relevant order

Order status definition:
  • Payment received: We have received the payment of your order and your order is ready to be executed.
  • Payment declined: The payment for your order has failed.
  • Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.
  • Out for delivery: Your order is out for delivery.
  • Order delivered: Your order has been delivered.
  • Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unable/recipient’s number was not reachable/premises was locked/address was incomplete/incorrect.
  • Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unable/recipient’s number was not reachable/premises was locked/address was incomplete/incorrect. The product has now returned to origin.

  • We recommend you to check your My Account section carefully and observe the order is split into multiple sub-orders. There is a possibility it is getting delivered by two different delivery modes. Please be assured thar the remaining items will get delivered within the timeframe.

  • We are committed to deliver the order to your loved ones in the time slot chosen by you, there may be an instance that we failed to do so. In that case, please connect with our customer support team who will help you with your concern.

Order Modification / Cancellation

Delivery within UAE: Your order may be processed by our store partner who would have already prepared it or via courier partner & it is in transit. Our customer support team will try their best to coordinate with the store or courier partner in case you wish to cancel or modify the order.

If the order is ready order can't be cancelled, Advance can't be returned Or refund.

To contact our customer support team, mail us at therehanaevents@gmail.com as per your convenience (working hours: 7am–1am; all 7 days).

In compliance with the UAE Bank guidelines, the refund amount shall be credited to the original mode of payment used at the time of placing the order. The refund shall be credited in your account as per the standard banking timelines.

We have a wide array of personalised gift items for your loved ones, if you are looking for any specific customisation please Chat with us & one of our gifting expert shall assist you.

Return & Refund Policy

1. If the order is ready order can't be cancelled

Payment Related

We accept Visa, Mastercard, PayPal, and Cash on Delivery (COD).

Vouchers / Discounts / Points

Enter your promo code during checkout to automatically apply discounts.

My Account & My Cart

You can place an order as a guest, but creating an account lets you track orders and save addresses.